If you know that in 2018, approximatively 1.500.000 incidents took place in Belgium, this means 170 incidents per hour, or in other words, every minute 3 emergencies. You can imagine that the time to an incident is crucial.
Every minute counts, every minute won may be life-saving.
Because this is so important, a Service Level Agreement (SLA) is agreed between the FPS Public Health and local emergency services: an ambulance should reach 90 percent of the incidents within 15 minutes.
Localization of emergency services and the number of ambulances allocated to an emergency service play an important role in meeting the agreed service level.
And it is here that our story begins.
We designed a tool that simulates a number of scenarios against a history of incidents. And for each scenario the impact of that scenario on the average time to incident is calculated. For example, what will happen if we create a new emergency service in the center of Namur, at the airport of Florennes? Or, what will happen if we shift ambulances from a service with low activities to a service with too few ambulances?
The results of the simulation are visualized in a SAS Viya dashboard, where you can compare different scenarios and analyze the results from different angles, like municipalities and regions.