A utility company performed a large customer survey. Initially the customer wanted to analyse themselves manually the thousands of structured and unstructured content. Lantana proposed to accelerate the process in using artificial intelligence. The aim was to use artificial intelligence to get more insights in the structured and unstructured content. We applied sentiment analysis on the content and combined it with business intelligence dashboards to have visual insights in the customer survey. We compared the outcome of the survey, i.e. the score the customer gave to the utility company with the A.I. generated sentiment score. We have transferred the knowledge of the use of the tool so that the customer can further apply filters gain insights in the survey.